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Email Setup Guide

How to Whitelist Our Email
(Never Miss an Important Email)

Two minutes now saves you from missing your referral link, onboarding steps, or a payout notice later. Pick your email provider below and follow the steps.

Why this matters

The most important things we send you — your referral link, your onboarding steps, and payout updates — all arrive by email. Email providers sometimes route new senders to spam or junk by mistake, which means you could miss the exact email you're waiting on.

Whitelisting (adding us to your safe senders or contacts) tells your email provider: "this sender is legit — always deliver it to my inbox." Do it once and you're set.

Add This Sender
[email protected]
Whitelist the exact sender address on the email you received from us — if a Boss Up email came from a different address, add that one too.

Gmail

Google Mail — web & mobile app

1. Add us to your Contacts

  1. Open an email from us. Hover over (or tap) the sender's name at the top of the email.
  2. In the pop-up card, click the "Add to contacts" icon [verify — icon appears as a person with a plus sign]. That's it — Gmail treats contacts as trusted senders.
[ screenshot: Gmail sender pop-up card with the "Add to contacts" icon highlighted ]

2. If an email landed in Spam — mark it "Not spam"

  1. Open your Spam folder (left sidebar — click "More" if you don't see it).
  2. Open the email from us.
  3. Click the "Not spam" button at the top of the email. Gmail moves it to your inbox and learns from it.
[ screenshot: Gmail spam folder with the "Not spam" button highlighted at the top of an open email ]

3. Bulletproof option — a filter that never sends us to spam

  1. In Gmail on the web, click the search options icon (the sliders) on the right side of the search bar.
  2. In the From field, enter our sender address.
  3. Click "Create filter".
  4. Check "Never send it to Spam".
  5. Click "Create filter" to save. Done — our emails now always reach your inbox.
[ screenshot: Gmail create-filter dialog with "Never send it to Spam" checked ]

Tip: On the Gmail mobile app you can do steps 1 and 2, but filters (step 3) can only be created on the web at gmail.com.

Apple Mail / iCloud

iPhone, iPad, Mac & iCloud.com

1. Add us to your Contacts

  1. Open an email from us in the Mail app.
  2. Tap or click the sender's name/address at the top of the email.
  3. Choose "Add to Contacts" (on Mac: "Add to Contacts" from the drop-down next to the sender) [verify exact menu label on your OS version]. Senders in your Contacts are treated as known and trusted.
[ screenshot: iPhone Mail app with the sender name tapped and "Add to Contacts" visible ]

2. If an email landed in Junk — mark it Not Junk

  1. Open your Junk folder.
  2. Open the email from us.
  3. Tap the flag/folder icon and choose "Mark as Not Junk" (on iCloud.com and Mac: a "Not Junk" button appears in the toolbar or banner) [verify — placement varies by device]. The email moves to your inbox and Mail learns from it.
[ screenshot: Apple Mail junk folder with the "Not Junk" option highlighted ]

Tip: Doing both steps — Contacts + Not Junk — is the strongest signal you can give Apple Mail.

Yahoo Mail

Web & mobile app

1. Add us to your Contacts

  1. Open an email from us.
  2. Hover over (or tap) the sender's name at the top of the email.
  3. Choose "Add to contacts" from the pop-up [verify — may appear under a "..." / more menu on some layouts], then save. Yahoo delivers mail from contacts to your inbox.
[ screenshot: Yahoo Mail sender card with "Add to contacts" highlighted ]

2. If an email landed in Spam — mark it Not Spam

  1. Open your Spam folder in the left sidebar.
  2. Select or open the email from us.
  3. Click the "Not spam" button in the toolbar. The email moves back to your inbox and future emails from us are trusted more.
[ screenshot: Yahoo Mail spam folder with the "Not spam" toolbar button highlighted ]

Tip: If you use filters in Yahoo, make sure none of them are moving our address out of your inbox (Settings → More Settings → Filters) [verify menu path].

Outlook / Hotmail

Outlook.com, Hotmail, Live & MSN addresses

1. Add us to your Safe Senders list

  1. In Outlook on the web, click the gear icon (Settings) in the top right.
  2. Go to Mail → Junk email [verify — may appear as "Junk email" under Settings → Mail].
  3. Under "Safe senders and domains", click "+ Add".
  4. Enter our sender address and press Enter.
  5. Click Save. Mail from safe senders is never sent to junk.
[ screenshot: Outlook settings — Junk email page with "Safe senders and domains" and the Add button highlighted ]

2. If an email landed in Junk — mark it Not Junk

  1. Open your Junk Email folder.
  2. Open or select the email from us.
  3. Click "Not junk" in the toolbar (or right-click the email → "Mark as not junk") [verify exact label by app version]. Outlook moves it to your inbox and can add the sender to safe senders.
[ screenshot: Outlook junk folder with the "Not junk" toolbar option highlighted ]

Tip: Adding us to your Contacts in Outlook helps too — but the Safe Senders list is the setting that guarantees inbox delivery.

Still not getting our emails?

Check your spam folder one more time, confirm you're checking the same email address you signed up with — and if it's still missing, we'll track it down for you.

Submit a help ticket